It's All About The Experience

A blog about managing and improving customer experience and improving profits.

Finding Increased Profits through Better Complaints Management

On February 28, 2018 in Customer Complaints, Customer Service by Ron Ryan

Finding Increased Profits through Better Complaints Management

When properly analyzed, indexed, and tracked, customer complaints can be a source of market intelligence and a means of identifying process improvement needs.

Tagged With: Competitive Intelligence, Complaint Management, Complaints As Free Consulting, Incremental Profits