It's All About The Experience
A blog about managing and improving customer experience and improving profits.
Ron Ryan is the founder and owner of Ron Ryan and Associates, a management consulting firm based in Knoxville, TN. Mr. Ryan’s practice has specialized in marketing, product management, operations, and profitability improvement.
Before founding his consulting business, Mr. Ryan held VP of Operations and SVP Product Management roles at Answer Financial, Inc. Acquired in 2009 by Allstate, Answer Financial is a comparison shopping company and sister company to an online auto insurer, Esurance.
Mr. Ryan began his career as a management consultant for The MAC Group. Based in Cambridge, Massachusetts, and later in Rome, Italy, and London, England, Mr. Ryan consulted with government entities, technology companies, central clearing banks, insurance companies, and international brokerage firms throughout the United States, Latin America, and Europe.
Mr. Ryan received a Bachelor’s degree in History and Literature cum laude from Harvard College with an honors (magna cum laude) thesis in History and Literature. Mr. Ryan holds an MBA in Finance from the Wharton School of the University of Pennsylvania. Mr. Ryan is also named inventor for several issued US patents relating to financial services systems. Mr. Ryan is a licensed insurance producer in the State of Tennessee.
To give back, Mr. Ryan is a member of the University of South Florida Advisory Panel on Customer Experience and a part-time Adjunct Instructor in management, Project Management, and Marketing at Remington College.