It's All About The Experience

rss

A blog about managing and improving customer experience and improving profits.


8 Innovative Ways to Improve Customer Retention Using Email
8 Innovative Ways to Improve Customer Retention Using Email
The right email message on the right topic at the right time can bring customers back. Learn how eight innovative companies use email to improve customer retention.

Eight Digital Marketing Technologies That Can Improve Retention
Eight Digital Marketing Technologies That Can Improve Retention
Marketing has undergone a digital revolution over the past decade. Most have focused on new customers. This blog article treats 8 technologies that can help you hang on to existing customers.

Business In a Post-COVID-19 World
Business In a Post-COVID-19 World
Learn how management will change as a result of the COVID-19 pandemic. How can your company leverage the threats and opportunities that arise?

The Seven Deadly Sins of Customer Experience
The Seven Deadly Sins of Customer Experience
Customer loyalty is essential to the profitability and economic health of businesses and nonprofits. Learn the Seven Deadly Sins, which drive away customers.

Of Good and Bad Retention Methods
Locking in customers is usually a bad idea. See what Comcast learned when a departing customer recorded his call.